Inquiry handling is same as information centre handling. All the inquiries of customers are handled appropriate and precise information about the product and service is given to them. Inquiry handling is a key function for an inbound call centre. The customer is satisfied and pleased by this he will go for the order or services. The effectiveness of inquiry handling results into business generation.
The tailor made training imparted to the representatives enable them to have a meticulous understanding of the product or the services and thus deliver the information to customers flawlessly. They double-check the information to be delivered and meet the requirements of customer’s actual needs.
We have specialization in Inquiry Handling Solutions, Inquiry Handling Services, Inquiry Handling Support and expertise in Inbound Call centre Services, Inbound Call centre India, Outsource Inbound Call centre, Inbound Call centre Solutions, Inbound Call Management.
The inbound call centres are built with the purpose of having an information centre attending and solving all customer inquiries.
The information centre offers all the information required for the customer to have a thorough understanding of products or services. Its purpose is to double-check the delivery of information and qualify customers based on a proposed segmentation and customers' actual needs. Using the process of inquiry handling, the inbound call centres deliver complete program development, from needs consultation to ROI.
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