Our infrastructure & location is most favorable as it is near to most of its competitors, which enables us to keep a track on the strategy adopted by our competitors. Hence we can plan our strategy after considering the strengths and weaknesses of our competitors. Our infrastructure is proficient in terms of Internet connectivity, power, proximity to key amenities, talent availability, quality of employee, costs, state receptivity along with law & order.
Lead report, Agents log-in or log-out report, Disposition Report, Agent Efficiency Report, Average Handling Time, etc.
Cisco-2600,3600 and 1700 series- 3 in quantity with 4E1.
Cisco Manageable Switch and Mediant Series 2000.
Bharti – 1256 Kbps, VSNL- 2000Kbps, Sify Combo or Sify Board Band for Browsing.
Novanet, Sify, VSNL, Swissfone and MCI.
Excellent Configuration systems placed – 100 in number.
Power and UPS with excellent strength.
Dedicated Internet bandwidth through multiple vendors on self-healing ring topology circuits.
AMP certified Ethernet Network terminated on CISCO routers & Nortel switches
High-end Hewlett Packard servers RAID 5 enabled
HP Pentium IV PCs with 17” Flat Screen Monitors
High end HP Laser Printers & MFDs terminated on the LAN
Multiple high-speed fiber optic link from different vendors for voice channels.
MVoIP (MPLS) Connectivity
Spectrum from Rockwell stable
Concerto Proprietary Hardware Box
Concerto Proprietary Hardware Box (60% of installed capacity)
Ensemble Pro, one of the leading new generation dialers in the world.