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The Infrastructure includes:



Data Security



Dialer Information :



Servers :



Reports


Lead report, Agents log-in or log-out report, Disposition Report, Agent Efficiency Report, Average Handling Time, etc.


Routers


Cisco-2600,3600 and 1700 series- 3 in quantity with 4E1.


Switches


Cisco Manageable Switch and Mediant Series 2000.


Bandwidth


Bharti – 1256 Kbps, VSNL- 2000Kbps, Sify Combo or Sify Board Band for Browsing.


Minutes


Novanet, Sify, VSNL, Swissfone and MCI.


Systems


Excellent Configuration systems placed – 100 in number.


Back Up Device


Power and UPS with excellent strength.


Data


Dedicated Internet bandwidth through multiple vendors on self-healing ring topology circuits.


Local Area Network (LAN)


AMP certified Ethernet Network terminated on CISCO routers & Nortel switches


Database & Application Servers


High-end Hewlett Packard servers RAID 5 enabled


Personal Computers


HP Pentium IV PCs with 17” Flat Screen Monitors


Printing


High end HP Laser Printers & MFDs terminated on the LAN


Voice


Multiple high-speed fiber optic link from different vendors for voice channels.


Dedicated Channels on IPLC extendable on demand


MVoIP (MPLS) Connectivity


ACD


Spectrum from Rockwell stable


IVR


Concerto Proprietary Hardware Box


Voice Recording


Concerto Proprietary Hardware Box (60% of installed capacity)


Predictive Dialer


Ensemble Pro, one of the leading new generation dialers in the world.


Network Security


Manned Security

Infrastructure & IT Structure

Request For Proposal
  1. Your Privacy is our priority