Privacy Policy

This privacy policy explains how Q2 Serves collects information from the users, uses them and discloses them in accordance with the terms of use. We provide remote support to the users via telephone or web based tools. These web based tools works in such a way that our technicians can have remote access to your PC only after your approval.

Information Q 2 Serves collects from Users:

Personal Information

In order to avail our services, users must register themselves with us by providing information like name, email address, postal address, etc. We use this information to contact you regarding your query or the products or services that you have requested for. This also includes re-registration, renewal, special offers and surveys for improving the quality of our services.

Payment Information

In order to provide our services, users will have to make the payment first for which Q2 Serves collects information like credit card number and other payment information. Our site will automatically take you into a third party payment gateway to process the payment and verify credit card information on our behalf.

Computer Related Information

You may have to provide Q2 Serves information regarding your computer like date of purchase, computer model number, software installed in your system, condition of the computer, system and registry data etc. This information is required by our technical support team to resolve any issues. Q2 Serves uses tools which enables the team to resolve any issues remotely. We do not use this tool without your consent. We maintain internal policy and controls to limit the access into the user’s PC and also ensure that no problem or destruction of information on user’s computer arises due to the use of this remote access software. There are tools that may collect wide variety of information regarding the condition of the user system. This information is used exclusively for diagnosing and resolving the user problem. We may use cookies which are a small piece of information that gets stored in your system to provide you with more personal services.

Disclosure and Sharing of Information

We may not disclose any personal information that can identify any individual person, unless it is necessary to comply with applicable law or enforceable governmental requests. We reserve the right to retain, use and disclose aggregate information taken from the personal information at any time for our record purpose. If Q2 Serves merges with another company or has been acquired by a company, or if we sell our relevant assets, we may disclose and transfer all the personal information to the acquiring company.

Privacy of Information

We ensure through various security technologies, managerial and physical checks, the security of the personal information provided by the users. But we cannot fully eliminate all security risks. Therefore, any information you provide is at your own risk. Survey will be conducted from time to time to get a feedback upon the satisfaction of our services. Information like contact information and address will be collected. Survey information will be used for monitoring and improving our services. Participation in these surveys is purely optional.

Changes in Privacy Policy

We may change our Privacy policy at any time without notification. Please check our website periodically so that you are aware of our latest privacy practices of pkg.