Call centres have been around for a long time and prove an essential part of thousands of businesses. However most call centres suffer from high attrition, high maintenance cost and high real estate costs.
A Virtual Call centre overcomes the above issues and enables your business to function with greater flexibility.
Traditionally inbound calls are routed to a fixed location where additional telecommunications equipment routes the calls to individual agents. A virtual call centre can route calls direct to agents located at different sites without on-site equipment.
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By utilising customised call routing and advanced telecommunications and computer technology inbound calls can be pre programmed to terminate at different destinations.
Agents can also log in and log out of a virtual call centre as duty schedules dictate. This function is particularly useful for home workers.
New Prospect Business Solutions is leading the move into next generation virtual call centres. We offer flexible solutions that are a first in the industry. We don't offer advanced features for the sake of it, we put them to work saving you money and gaining you new repeat business.
Contact us today for all your virtual call centre needs. Call us, Reach us for business enquiries by filling out our Request for proposal form or email us at email@example.com and we will contact you back dynamically.